Prescriptions

PLEASE NOTE: Some of the products in our online store require a prescription before they can be dispatched. Please read the following information carefully before you order any prescription only medicines (POM).

Prescription Only Medicines are identified in the products listing with the following text:

This product requires a written prescription from your veterinary surgeon. If you DO NOT have one or are not planning on getting one DO NOT order this product as we will not be able to supply it without a prescription.

Ordering POMs

These items can be added to your shopping cart as usual, and we will debit the total cost of your shopping cart using the card details you provide. However, if you have any products in your shopping cart that require a prescription we CANNOT dispatch your ordered items to you until we receive an original, signed and valid prescription form from your veterinary surgeon. Once we receive this form, we will dispatch your products to you as soon as possible. The prescription is usually valid for 6 months.

You can download and print off a PRESCRIPTION FORM to have your vet fill out by CLICKING HERE, however your veterinary sugeon may prefer to use their own prescription form. You may expect to pay a small charge for your vet's time to write the prescription and your vet will advise you on the number of times the prescription can be repeated between check ups.

Once your veteterinary surgeon has completed and signed the prescription form, please send it to us clearly stating your order confirmation number, so that we can dispatch your order. With the exception of scheduled drugs (see note below), we can accept faxed, scanned & emailed or posted prescriptions to secure your order. Please send us the original, signed, valid prescription in the post. Please visit our Contact Us page for contact details.

PLEASE NOTE: IF YOU PROCESS A CARD PAYMENT AT CHECKOUT FOR A PRESCRIPTION ONLY MEDICATION (POM-V) THAT YOU DO NOT HAVE AN ORIGINAL WRITTEN PRESCRIPTION FROM YOUR VETERINARY SURGEON FOR, WE RESERVE THE RIGHT TO DEDUCT £1.00 FROM THE AMOUNT YOU ASK US TO REFUND. THIS IS BECAUSE WE ARE CHARGED BY OUR CARD PROCESSOR FOR ANY TRANSACTIONS MADE (ORDERS OR REFUNDS). 

Scheduled Drugs

Please note there are additional restrictions for scheduled drugs (such as EPIPHEN). There are only a small handful of these and they are identified in the products listing with the following text:

***This is a SCHEDULED DRUG, additional restrictions apply. The full quantity of medication allowed on the precription must be purchased within 28 days of the date signed (not 6 months). The original prescription must be posted to us before we can dispense.***

The differences regarding prescriptions between these drugs and most of the prescription drugs listed on our website are as follows:

• The full quantity of medication allowed on the prescription must be purchased within 28 days of the date signed - not 6 months
• The original prescription must be posted to us - we cannot accept faxed, emailed, scanned & uploaded, photocopies, etc for legal reasons

Returns of POMs

Please note that legally we cannot accept any returns of prescription medicines for a refund. They can be returned for disposal only.